Return guide: How do I make a return or exchange?
EXCHANGES
Exchanges are available to all UK/US customers.
Items can be exchanged for a different size but cannot be exchanged for an alternative item of an equal value.*
Sale / Clearance items are not eligible for exchange.
Eligible exchanged items can be returned for store credit only.
Customers are liable for any shipping costs to return, but outbound standard shipping for exchanges is free.
*Please note, if we are unable to process your exchange request for any reason, store credit will be provided alternatively.
REFUNDS
✔️ Once we've received and reviewed your return, we'll notify you by email to confirm that your refund has been processed.
✔️ We aim to process your refund asap - mostly within 48 hours of receipt. However, this can take up to 5 working days during busier periods. Thanks for your patience!
The standard cost for UK return shipping is £3.99 and will be deducted from your refund total. The customer is liable for the cost of return shipping and any additional custom charges; unless faulty or sent in error.
Shipping costs are non-refundable.
RESPONSIBILITY
Any items returned outside of our online portal are your responsibility and will remain your responsibility until they arrive at our warehouse. As the parcel remains your responsibility, please ensure you use a trackable service.
We do not take responsibility for any items returned to us by mistake.