Frequently Asked Questions

• Where is my order confirmation email?
• Can I amend my order?
• How do I know if my order has been dispatched?
• How do I know what size to buy?
• I haven't received my E-Gift card yet, when will it be delivered?
• Do you offer Plus / Curve sizes?
• How do mystery boxes work?

See all articles in Ordering →

• What are your delivery options / costs?
• How long will it take for my order to be delivered?
• Who pays customs fees?
• Can I track my order?
• What if I haven't received my order yet?
• Why weren't my shipping costs refunded?
• Where is my returns form / packing slip?

• What payment methods do you accept?
• Can I shop in a different currency?
• Does my E-Gift Card / Store Credit Voucher expire?
• Do you have any active promo / discount codes?
• How do I use a promo / discount code?
• How do I use my E-Gift Card?
• Promotional Terms & Conditions

• How can I pre-order?
• When are pre-orders shipped?
• What if I want to cancel my pre-order?
• Can I return a pre-order?

• E-Gift Card Expiry
• How to buy E-Gift Cards

• How do I make a return or exchange?
• Conditions of Return
• Where is my returns form / packing slip?
• There's a problem with my order!
• How long will my refund take to process?
• Combination Discount Refunds
• Why has my return been cancelled?

See all articles in Returns →

• When will a sold-out product be re-stocked?
• Where else can I purchase Disturbia products?
• How do I look after my jewellery?
• Do you offer Plus / Curve sizes?
• I have a question about sizing.

• I'm an influencer, how do I work with Disturbia?

• How can I contact Disturbia?

• How do I sign up?
• How do I earn points?
• How do the tiers work?
• How do I exchange my points for rewards or discounts?
• How does refer a friend work?
• How long does it take for my points to show?
• Can I earn points whilst using a gift card?

See all articles in Disturbia Rewards & Loyalty →